Principles of Management Essentials You Always Wanted To Know (2nd Edition)

1. Introduction to Management
Management Types
Authority
Line
Staff
Functional
Chapter Summary

2. Functions of Management
Planning
Organizing
Leading
Controlling
Chapter Summary

3. Planning and Decision Making
Define the Problem
Gather Information
Identify the Options
Consider the Data
Choose an Alternative
Implement
Review your Decision
Chapter Summary

4. Leaders vs. Managers
Managerial Traits vs. Leader Traits
Am I a Manager and a Leader?
Chapter Summary

5. Organizational Charts and Structure
Functional
Divisional
Matrix
Team Based
Network
Modular
Organizational Design
Chapter Summary

6. Budgeting
Types of Budgets
Special Budgets
Other Budgeting Methods
Budgeting Considerations
Chapter Summary

7. Problem Solving
Define the Problem
Understanding Intricacies
Processes to Aid in Problem Solving
Chapter Summary

8. Group Dynamics
Stages of Group Development
Group Types
Factors in Group Behavior
Causes of Poor Group Dynamics
Chapter Summary

9. Converting a group to a successful team
Group vs Team
Approaches to Improving Team Dynamics
Chapter Summary

10. Conflict Resolution
Types of Conflict
Healthy vs Unhealthy Conflict Management
Conflict Management Strategies
Chapter Summary

11. Communication
Communication Process
Communication Types
Barriers to Effective Communication
Managerial Communication
General Listening
Active Listening
Tips to remember about Communication
Chapter Summary

12. Change
Change Management Plan
Change Management Tools
Chapter Summary

13. Organizational Culture
Specific Types of Organizational Culture
Importance of Culture
What Influences Culture?
Disadvantages of Culture
Open Door Policy
Chapter Summary

14. Total Quality Management
Plan
Do
Check
Act
Aspects of TQM
TQM Tools
Production vs Operations Management
Chapter Summary

15. Operations
Role of Technology
Chapter Summary

16. People Management
Staffing Process
Staffing Challenges
Recruiting Staff
Selecting the Right Employee
Onboarding New Employees
Performance Management
Chapter Summary

17. Customer Relationship Management
Defining Customer Relationship
Types of Customers
Customer Orientation
Ensuring Quality Customer Relationships
Measuring Customer Relationships
Chapter Summary

Callie Daum has worked in the healthcare industry for over 20 years gaining experience in managing teams, project management, strategic development and implementation, business marketing to increase revenues, and many more lessons learned on how to thrive in a business industry. As a seasoned Senior Project Manager and Leader, her goals include adding value, working efficiently and effectively, and sharing best practices to achieve overall success.

Vibrant Publishers is focused on presenting the best texts for learning about technology and business as well as books for test preparation. Categories include programming, operating systems and other texts focused on IT. In addition, a series of books helps professionals in their own disciplines learn the business skills needed in their professional growth.

Vibrant Publishers has a standardized test preparation series covering the GMAT, GRE and SAT, providing ample study and practice material in a simple and well organized format, helping students get closer to their dream universities.

The Self-Learning Management Series is designed to help students, new managers, career switchers, and entrepreneurs learn essential management lessons and covers every aspect of business, from HR to Finance to Marketing to Operations across any and every industry. Each book includes basic fundamentals, important concepts, and standard and well-known principles as well as practical ways of application of the subject matter.

The book Principles of Management Essentials You Always Wanted to Know is a great book covering all important management topics. The larger typeface as well as the use of charts, graphs and pictures make the book very reader friendly. I would surely use the book for the management courses I teach.

-- Professor, Marketing and Sports Management Berkeley College, Keller School of Management & Monroe College, Cornell University

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