1. Introduction to Management
1.1 Management Types
1.2 Authority
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2. Functions of Management
2.1 Planning
2.2 Organizing
2.3 Leading
2.4 Controlling
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3. Planning and Decision Making
3.1 Define the Problem
3.2 Gather Information
3.3 Identify the Options
3.4 Consider the Data
3.5 Choose an Alternative
3.6 Implement
3.7 Review Your Decision
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4. Leaders vs. Managers
4.1 Managerial Traits vs. Leader Traits
4.2 Am I a Manager and a Leader?
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5. Organizational Charts and Structure
5.1 Functional
5.2 Divisional
5.3 Matrix
5.4 Team Based
5.5 Network
5.6 Modular
5.7 Organizational Design
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6. Budgeting
6.1 Types of Budgets
6.2 Special Budgets
6.3 Other Budgeting Methods
6.4 Budgeting Considerations
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7. Problem Solving
7.1 Define the Problem
7.2 Understanding Intricacies
7.3 Processes to Aid in Problem Solving
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8. Group Dynamics
8.1 Stages of Group Development
8.2 Group Types
8.3 Factors in Group Behavior
8.4 Causes of Poor Group Dynamics
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9. Converting a Group to a Successful Team
9.1 Group vs. Team
9.2 Approaches to Improving Team Dynamics
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10. Conflict Resolution
10.1 Types of Conflict
10.2 Healthy vs. Unhealthy Conflict Management
10.3 Conflict Management Strategies
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11. Communication
11.1 Communication Process
11.2 Communication Types
11.3 Barriers to Effective Communication
11.4 Managerial Communication
11.5 General Listening
11.6 Active Listening
11.7 Tips to Remember about Communication
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12. Change
12.1 Change Management Plan
12.2 Change Management Tools
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13. Organizational Culture
13.1 Specific Types of Organizational Culture
13.2 Importance of Culture
13.3 What Influences Culture?
13.4 Disadvantages of Culture
13.5 Open Door Policy
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14. Total Quality Management
14.1 Plan
14.2 Do
14.3 Check
14.4 Act
14.5 Aspects of TQM
14.6 TQM Tools
14.7 Production vs. Operations Management
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15. Operations
15.1 Role of Technology
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16. People Management
16.1 Staffing Process
16.2 Staffing Challenges
16.3 Recruiting Staff
16.4 Selecting the Right Employee
16.5 Onboarding New Employees
16.6 Performance Management
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17. Customer Relationship Management
17.1 Defining Customer Relationship
17.2 Types of Customers
17.3 Customer Orientation
17.4 Ensuring Quality Customer Relationships
17.4 Measuring Customer Relationships
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18. International Business and Management
18.1 Why is International Trade Needed?
18.2 Forms of Global Business
18.3 Domestic vs. International Business: What is the Difference?
18.4 Cultural Differences
18.5 What type of an International Manager should you be?
18.6 How to Choose Where to Expand Internationally
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